Enhancing Partner Support with a Ticketing System

Enhancing Partner Support with a Ticketing System

Business

The Customer is a leading distributor of tech products with a growing network of channel partners in the MEA region. As partner inquiries and support requests increased, the distributor faced challenges in managing and responding to these queries effectively. The existing manual support management process was labor-intensive and lacked visibility, causing delays in issue resolution and potentially impacting partner satisfaction.

Challenges

Solutions

iNTEL-CS provided a customized platform for the Customer to be the partner Support Ticketing System. It has several key features of the ticketing system include:

Integration with partner relationships management

Multi-Channel Ticket Submission

Real-Time Ticket Tracking

Knowledge Base Integration

Automated Issue Assignment

Unlimited agent and partner support

Tech Stack: Cloud-Native design on AWS

Key Takeaways

Results

About us

An AWS Services Partner and a Lead cloud services provider company in MEA region, Intelligence Cloud Sphere is a professional IT Modernization Solutions company dedicated to meeting the needs of our clients and driving their business growth. With a strong focus on consulting excellence and customer satisfaction, we deliver comprehensive services that empower organizations to thrive in a rapidly evolving technological landscape.

Our services range from assessment planning, architecture design, implementation & testing, security, optimization & cost management to support & maintenance. We combine technical expertise, industry knowledge, and a client-centric approach to deliver solutions that drive business success. We collaborate closely with our clients, understanding their unique challenges and providing tailored IT services that propel growth and competitiveness. We are well equipped with some of the most sought-after skills in Cloud, Data, Hyper-automation, Software product engineering, and Independent Testing, including Automation testing. Do visit our website to review some of our customer success stories.

Come Visit Us At

Our Address

Write to Us

info@intel-cs.com

Office Address

Dubai - UAE

Timings

Mon-Fri: 8:30 AM - 5:30 PM

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